Yes. Every watch sold at Perpetua is an original design created and produced exclusively under our own brand. We do not resell or white-label other brands. Each timepiece reflects our own aesthetic vision — built for men who value authenticity.

We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover — processed securely through Shopify Payments. We also support Shop Pay, Apple Pay, and Google Pay. All transactions are protected by 256-bit SSL encryption and are PCI DSS compliant.

Orders are processed within 1-2 business days. Expedited options are available at checkout. Once shipped, you'll receive a tracking number by email so you can follow your order in real time.

You may be eligible for a refund under the following circumstances:

• You cancel your order within 24 hours and the item has not yet shipped
• Your package is significantly delayed or lost in transit
• The product received is damaged
• Other reasons approved by our customer service team

To start a return, contact us at perpetua2store@gmail.com. Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method.

Yes. All Perpetua watches come with a 1-year manufacturer's warranty covering defects in materials and workmanship. The warranty does not cover normal wear, accidental damage, or unauthorized modifications. If you experience any issue, reach out to our support team and we'll make it right.